FAQ

Reporting a malfunction
If you have a technical malfunction in your rented accommodation, you can report it with the owner or, if we manage the property, via email at info@wmm.nl. Make sure you clearly describe what the problem is so that action can be taken as quickly as possible.

Malfunctions that can wait 
Most malfunctions can wait until the next business day. If you discover in the evening that the central heating is no longer working, it is not urgent. At that time of the day we can no longer find a company that can immediately solve the problem. If you have a leak and you can collect the leaking water in a bucket, for example, it is not urgent either. Think carefully about whether the problem can wait until the next business day. Please note that even if you decide it can wait, you do have to report the problem by email. 

Emergencies 
If the calamity is so serious that the house has become uninhabitable, then it is an emergency. Please report this immediately to the owner or, if we manage the property, via email to info@wmm.nl.

Tenant repair responsibilities
The general rule is that all the ‘small daily’ maintenance of the accommodation is the tenant’s responsibility, and that larger issues are the responsibility of the landlord. The legislator has elaborated this in the decree on small repairs (besluit kleine herstellingen). In this decree, the division of responsibilities between tenant and landlord is stated.

https://www.rijksoverheid.nl/onderwerpen/huurwoning/vraag-en-antwoord/onderhoud-huurwoning 

Call 112 immediately in case of fire or burglary.

Check the fuse box 
If there is an electrical failure, always first check yourself the fuse box to see if a fuse has blown. It is possible that a short circuit has occurred after you started using an electrical device. In this case, make sure that this device is no longer connected to the electrical mains. 

What if you cannot figure out the problem yourself? 
If you cannot find out what is causing the problem, first report it to the landlord or in case our office manages the building to us, via e-mail to: info@wmm.nl. When needed we than can take immediate action. 

A power failure during a working day outside office hours
If the power failure occurs on a working day outside office hours, first report it to the landlord or, in case our office manages the vuilding to us, via e-mail to: info@wmm.nl. This way we can take immediate action if necessary.

A power failure during a public holiday or the weekend 
Does a power failure occur during a public holiday or during the weekend and you cannot wait until the next working day? You can report this to the landlord or, in case our office manages the building to us via e-mail to: info@wmm.nl, stating: urgent.

Gas leak 
If you smell gas, immediately turn off the main gas valve and call the gas network operator: 0800-9009 (available 24 hours a day). Immediately afterwards, report it to the landlord or, in case our office manages the building to us via e-mail to: info@wmm.nl.

How can I turn off the gas? 
To turn off the gas, you must turn off the main gas valve. The main gas valve is always located next to the gas meter. The gas meter usually is located near the entrance of the building in the meter cupboard or in the base ment. The main gas valve can be a yellow button, a lever or a spinning wheel.

Report a problem with the central heating 
If there is a problem with the central heating, first try to remove air from the radiator yourself. If this does not solve the problem, report this to the landlord or, in case our office manages the building to us via e-mail to: info@wmm.nl.

Small leakage 
Is there a small leakage? Immediately make sure to collect the leaking water in a bowl or bucket and report the leakage to your landlord or in case our office manages the building via e-mail to: info@wmm.nl. We will call in a plumber as soon as possible or pass it on to your landlord. 

Large leakages or burst water pipe (urgent) 
In case of a major leakage, immediately turn off the water main valve.The water main valve is always located next to the water meter. The water meter is usually located near the entrance of the building in the meter cupboard or in the basement. The main valve can be a button, a lever or a spinning wheel.
In the event of a major leak on working days, immediately call your landlord or in case our office is the manager our office. In case our our office is the manager also report it by e-mail to: info@wmm.nl.

My smoke detector beeps every few seconds 
If the battery of your smoke detector is almost empty, it will give a warning beep signal every few seconds. If this is the case it depends on the situation what to do.

Our office is manager
In case our office manages the building you live in, please report it immediately via e-mail to: info@wmm.nl. After receipt of your report we will have the battery replaced as soon as possible.

Our office is not manager
In case our office is not the manager of the building you live in, please report immediately to your landlord or in case your landlord has appointed a manager to this manager. You can find the contact details in your tenancy agreement.

If you yourself want to remove the smoke detector to replace the battery, first make sure that you take a closer look on how to remove the smoke detector from the ceiling. There are different mechanisms, which can be found in several Youtube tutorials. Possible damage as a result of the inexpert removal/opening/replacement are for your account.

Make sure your smoke detector always works 
It is important to check regularly if your smoke detector is still working properly. You can check this by pushing the test button on the smoke detector. 

Problems with the internet connection 
What you can do depends on the situation.

Internet ancillary supply/service
In case our office is the manager of the building you live in, in case of problems with your internet connection you can report this to our office via e-mail to: info@wmm.nl.
In case our office is not the manager of the building you live in, in case of problems with your internet connection, you can directly contact your landlord or in case your landlord has appointed a manager his manager. You can find the contact details in your tenancy agreement.

Internet no ancillary supply/service
In case internet is not an ancillary supply/service, in case of problems you can directly contact your own internet provider.

Lost key 
For some properties we have for emergency purposes a spare key at the office. On business days during office hours you can contact us. In case we have a spare key and it concerns a key without certificate, under conditions you can borrow this key to have a new key made on own account. 
In case it concerns a key with a certificate, a new key will have to be ordered. Keep in mind that when the key has to be ordered, it will take some time. The costs of a key with a certificate are also considerably higher than those of a key without a certificate.
If we do not have a spare key at the office, you may have to call in a locksmith. This always only happens after consultation with the landlord. The costs of a locksmith are always for the account of the tenant. 

Outside office hours 
Have you lost the key outside office hours and you want to enter your home? Then you yourself need to call in a locksmith to open the lock. Note: locksmiths are expensive outside office hours. The costs of a locksmith are always for the account of the tenant. 

Problems with vermin
If you experience nuisance caused by vermin, you can report this via the MijnGemeente app to the municipality of Maastricht (gemeente Maastricht). Also report this, in case the house is managed by a manager to the manager and in case it is not managed by a manager to your landlord.

Get in touch with the neighbours
If your neighbours cause unacceptable nuisance (such as inter alia in the form of noise), it is always best first to talk to the neighbours yourself, to see if you can find a solution together. If you are unable to find a solution together, contact the police so they can help in the mediation. The police can be reached at 0900-8844, ask for the telephone number of the district police officer.

Contact Woonmanagement Maastricht in case of emergency?
In case of a life-threatening situation, call 112 immediately.

In all other cases:
If you live in a building managed by Woonmanagement Maastricht, you can send an e-mail to: info@wmm.nl. 
If the building you live in is not managed by Woonmanagement Maastricht, you are requested to contact your landlord directly. The contact details of your landlord can be found in your tenancy agreement.