FAQ

Reporting a malfunction
If you have a technical malfunction in your rented accommodation, you can report it with the owner or, if we manage the property, via email at info@wmm.nl. Make sure you clearly describe what the problem is so that action can be taken as quickly as possible.

Malfunctions that can wait 
Most malfunctions can wait until the next business day. If you discover in the evening that the central heating is no longer working, it is not urgent. At that time of the day we can no longer find a company that can immediately solve the problem. If you have a leak and you can collect the leaking water in a bucket, for example, it is not urgent either. Think carefully about whether the problem can wait until the next business day. Please note that even if you decide it can wait, you do have to report the problem by email. 

Emergencies 
If the calamity is so serious that the house has become uninhabitable, then it is an emergency. Please report this immediately to the owner or, if we manage the property, via email to info@wmm.nl.

Tenant repair responsibilities
The general rule is that all the ‘small daily’ maintenance of the accommodation is the tenant’s responsibility, and that larger issues are the responsibility of the landlord. The legislator has elaborated this in the decree on small repairs (besluit kleine herstellingen). In this decree, the division of responsibilities between tenant and landlord is stated.

https://www.rijksoverheid.nl/onderwerpen/huurwoning/vraag-en-antwoord/onderhoud-huurwoning 

Call 112 immediately in case of fire or burglary.

Check the fuse box 
If there is an electrical fault, always check the fuse box to see if a fuse has blown. It is possible that a short circuit has occurred after you started using an electrical device. In this case, make sure that this device is no longer connected to the mains. 

What if you cannot figure out the problem yourself? 
If you cannot find out what is causing the problem, first report it with the owner or, if we manage the property, through e-mail on info@wmm.nl. On business days, call our office so that we can solve the problem as soon as possible. 

A power outage in the evening during the week 
If the power outage occurs on a weekday in the evening, first report it with the owner or, if we manage the property, through e-mail on info@wmm.nl. This way we can then take immediate action if necessary.

A power outage during the weekend 
Does a power outage occur during the weekend and you cannot wait until the next business day? You can then report this to the owner or, if we manage the property, through email on info@wmm.nl. We will then see if we can solve the problem ourselves or if an electrician needs to be called in.

Gas leak 
If you smell gas, turn off the main valve immediately and call the network operator: 0800-9009 (available 24 hours a day).  After that, send a notification through e-mail on info@wmm.nl.

How can I shut off the gas? 
To turn off the gas, you must turn off the main valve. The main valve can be a yellow button, a lever or a spinning wheel. This is always located next to the gas meter, the gas meter is usually located at the entrance to the building in the meter cupboard or in the basement.

Report a problem with the central heating 
If there is a problem with the central heating, try to bleed the radiator first. If this does not solve the problem, make a notification with the owner or, if we manage the property, through e-mail on info@wmm.nl. You can also call the office on working days so that we can call in a technician or inform the landlord.

Small leaks 
Is there a small leak? Make sure you collect the leaking water in a container or bucket and report the leak with the owner or, if we manage the property, through e-mail on info@wmm.nl. We will call in a plumber as soon as possible or pass it on to your landlord. 

Large leaks or burst water pipe (urgent) 
In case of a major leak, turn off the main valve immediately. To turn off the water, you must turn off the main valve. The main valve can be a button, a lever or a spinning wheel. This is always located next to the water meter, the water meter is usually located at the entrance to the building in the meter cupboard or in the basement.
In the event of a major leak on working days, call our office or the landlord directly to report the problem. In addition, make a notification through e-mail on info@wmm.nl.

My smoke detector beeps every few seconds 
If the battery of your smoke detector is low, it will beep every few seconds. If this is the case, please report it immediately through e-mail on info@wmm.nl. We will contact the landlord to solve it as soon as possible. If you want to remove the smoke detector yourself to remove or replace the battery, make sure that you first take a good look at how to remove the smoke detector from the ceiling. There are different mechanisms, which can be found in several Youtube tutorials. 

Make sure your smoke detector is always working 
It is important to check regularly if your smoke detector is still working properly. You can check this by pushing the test button on the smoke detector. Do you need help replacing the battery? Feel free to let us know and we will help you. 

Problems with the internet connection 
If you have problems with your internet connection, you can notify us through e-mail on info@wmm.nl.

Lost key 
For some properties we have spare keys at the office. On business days, during office hours, we can help you with this. You can then have this key made yourself. 
It can also be a key with a certificate. This key will then have to be ordered. Keep in mind that when the key has to be ordered, it will take some time. The costs of this key are also considerably higher than an average key.
If we don’t have a spare key at the office, you may have to call in a locksmith yourself. This will be done in consultation with the landlord. The costs for a locksmith must always be paid by the tenant. 

Outside office hours 
Have you lost the key outside office hours and you want to enter your home? Then you need to call in a locksmith yourself to open the lock. Note: locksmiths are expensive outside office hours. The costs of a locksmith must always be paid by the tenant. 

Problems because of vermin
If there are mice or other vermin in your house, you can contact the municipality of Maastricht (gemeente Maastricht) directly. Please also report this to the property manager.

Getting in touch with the neighbors
If your neighbors cause a (noise) nuisance, it is always best to talk to them first to see if you can find a solution together. Is it impossible to solve the problem this way? Call the police so they can help in the mediation. The police can be reached at 0900-8844. Ask them for the telephone number of the community police officer.

Contact Woonmanagement Maastricht in case of emergency?
In case of a life-threatening situation, call 112 immediately.

If you live in a management building of Woonmanagement maastricht, you can send an email to: info@wmm.nl. 

If you do not live in a management building, we request that you contact your landlord directly. The contact details of the landlord can be found in your contract.